Lead strategies and implement activities that increase the brands' revenue as well as customer's loyalty.
Builds and maintains relationships with clients and customers. Encompasses all the collected customer data stored and analysed using customer relationship management program.
Create strategies and supervise the team to boost our brand awareness, programs, and events
Ensure effective cross sell process in order to build strong customer relationship
Keeping customers updated on the latest products in order to increase sales
Expanding the customer base by up-selling and cross-selling
Understanding key customer individual needs and addressing to the team
Evaluate brand's events, programs, and campaign success rate and submit reports to the direct superior