Ismaya

Ensure clients are properly greeted upon their arrival
Check up on client bookings on Chope and ensure that tables are set before clients’ arrival
Manage the front desk by receiving incoming calls, greeting and attending to customers
Inform guests about the availability of tables and direct them to the tables
Keep records of guests who visit the restaurant
Assist customers with answers to queries, and offer solutions to issues within their capacity
Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner
Ensure that clients make payment for services before they exit the restaurant
Keep clear records of down payments received and make detailed notes of balance payments
Fill up report on customers spending every night with details to recognize customers behavior on spending and preferences
Check Guest Relation’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary
Ensure all of the brodcast blast and personal chat delivered properly to the guests
Communicate with other staff, such as informing details of clients’ bookings, needs and complaints.
Interacting with customers

Minimum Diploma Degree from an academy. With Maximum age of 30 years old
Minimum 1 year of experience in administrative, secretarial fields, and operational office
Excellent communication skills in English & Bahasa
Good knowledge of Microsoft Outlook, Word, Excel, Power Point
Confident, has sense of leadership, detailed, dependable and hard worker
Must have experience in hospitality industry

GUEST RELATION SUPERVISOR - LIFESTYLE (SURABAYA)