Careers Detail - Ismaya
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GUEST RELATION SUPERVISOR - LIFESTYLE (SURABAYA)

Job Description
  • Ensure clients are properly greeted upon their arrival
  • Check up on client bookings on Chope and ensure that tables are set before clients’ arrival
  • Manage the front desk by receiving incoming calls, greeting and attending to customers
  • Inform guests about the availability of tables and direct them to the tables
  • Keep records of guests who visit the restaurant
  • Assist customers with answers to queries, and offer solutions to issues within their capacity
  • Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner
  • Ensure that clients make payment for services before they exit the restaurant
  • Keep clear records of down payments received and make detailed notes of balance payments
  • Fill up report on customers spending every night with details to recognize customers behavior on spending and preferences
  • Check Guest Relation’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary
  • Ensure all of the brodcast blast and personal chat delivered properly to the guests
  • Communicate with other staff, such as informing details of clients’ bookings, needs and complaints.
  •  Interacting with customers
Job Requirements
  • Minimum Diploma Degree from an academy. With Maximum age of 30 years old
  • Minimum 1 year of experience in administrative, secretarial fields, and operational office
  • Excellent communication skills in English & Bahasa
  • Good knowledge of Microsoft Outlook, Word, Excel, Power Point
  • Confident, has sense of leadership, detailed, dependable and hard worker
  • Must have experience in hospitality industry