GUEST RELATION SUPERVISOR - LIFESTYLE

•     Ensure clients are properly greeted upon their arrival

•    Check up on client bookings and ensure that tables are set before clients’ arrival

•    Manage the front desk by receiving incoming calls, greeting and attending to customers

•    Inform guests about the availability of tables and direct them to the tables

•    Keep records of guests who visit the restaurant

•    Assist customers with answers to queries, and offer solutions to issues within their capacity

•    Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner

•    Ensure that clients make payment for services before they exit the restaurant

•    Keep clear records of down payments received and make detailed notes of balance payments

•    Fill up report on customers spending every night with details to recognize customers behavior on spending and preferences

•    Check Guest Relation’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary

•     Ensure all of the brodcast blast and personal chat delivered properly to the guests

•    Communicate with other staff, such as informing details of clients’ bookings, needs and complaints.

•    Interacting with customers

•        Minimum Diploma Degree from an academy. With Maximum age of 30 years old

•        Minimum 1 year of experience in the same position

•        Excellent communication skills in English & Bahasa

•        Good knowledge of Microsoft Outlook, Word, Excel, Power Point

•        Confident, has sense of leadership, detailed, dependable and hard worker

•        Must have experience in hospitality industry